Refund policy

Returns

Please inspect your order upon reception and contact us immediately at contact@altalavrenti.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Within 7 days after you have received the item, we will accept returns with a full refund as long as the merchandise is in perfect saleable condition.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds on Returns
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds on Pre-Orders / Items not yet shipped
If you have changed your mind on orders we have not shipped yet, please email us at contact@altalavrenti.com and we will refund your payment, no questions asked.  Please remember it can take some time for your bank or credit card company to process and post the refund too.